Our Customer Services & Call Center Solutions

We guarantee the highest quality and transparent communication throughout your development journey. Our custom services include:

Email, chat & call handling

 

100% response rate & missed call follow-up

 

Appointment Scheduling

 

Survey Completion

 

Lead Qualification & Vetting

 

Prompt & Professional Call Handling

 

Client inquiry & Claims Assistance

 

Support & guidance through multiple communication channels

 

Accurate record-keeping of client interactions & transactions

 

Enter data accurately into systems or databases

 

Verify data for accuracy and consistency

 

Maintain & update databases

 

Perform quality checks on entries

 

Ensure confidentiality on sensitive information

 

Network Support

 

Hardware Support

 

Software Support

 

Ticket Management

 

Customer Service & Call Center Service Model

EXCELLENCE IN PERFORMANCE THROUGH RESULT-ORIENTED MANAGEMENT

  • Top Management with 20 Years of Experience, Over 10 Years in Management within the U.S. and Dubai Markets. Performance Management with Professional BI Dashboards.

DIVERSE LANGUAGE RECRUITMENT

  • Recruiting staff fluent in various languages, including upper-intermediate English, Korean, Mandarin, Cantonese, Japanese. Lead time starting from 1-2 weeks. Talent Pool 15,000+ profiles.

PROFESSIONAL 24/7 IT TEAM SUPPORT

  • Our IT team support 24/7, with 80% of current staff working for nightshifts to meet customer needs.

PEOPLE CARE AT THE HIGHEST LEVEL

  • Continuous Great Place to work ranking with 92% rate of employee satisfaction. Offering top benefits for employees

Omni-Channel Marketing Strategy

1

Mobile

Apps and responsive sites for on-the-go support

2

Social

Engagement across platforms where customers gather

3

Voice

Traditional support enhanced with new technologies

4

Email

Personalized messaging with quick response times

Implementation Roadmap

Assessment

Evaluate current capabilities and identify gaps

Integration

Connect systems and transfer knowledge

Partnership

Select and onboard outsourcing partners

Optimization

Measure results and continuously improve

Success Stories: Outsourcing Excellence

Global E-commerce Retailer

Reduced response times by 43% while expanding to 24/7 support across 12 languages. Customer satisfaction scores increased 18% in six months.

Financial Services Provider

Implemented AI-powered verification, cutting processing time 62%. Compliance rates reached 99.8% with enhanced security protocols.

Technology Manufacturer

Scaled seasonal support 300% during product launches without fixed overhead. Technical issue resolution improved 27%.

Accelerate Your Speed-To-Market with AI TALENT

Quickly ramp up teams and accelerate the delivery of your new software product